At Zavi Outdoorz, we aim to ensure that you are satisfied with your purchase. If you receive an item that is defective, damaged, or incorrect, you may request a return within 1–3 days of receiving your order.

Eligibility for Return
To be eligible for a return, the item must be:

• Unused and in its original condition
• Returned in the original packaging
• Reported to us within 1–3 days of delivery

Please note: Items that show signs of wear, misuse, or intentional damage will not be accepted for return.

How to Request a Return
To initiate a return, contact our support team at [email protected] with the following details:

• Order number
• Reason for return
• Photo(s) showing the issue (if applicable)

Once your request is reviewed, we will provide instructions for the return process.

Refund Process
As we offer only Cash on Delivery, refunds will be handled through a verified method of contact after the return is approved and the item is received and inspected. No adjustments will be made without proper verification.

Non-Returnable Items
For hygiene or safety reasons, some items may not be eligible for return. These exceptions will be clearly stated on the product page if applicable.

Need Help?
If you have any questions about your return, reach out to us at [email protected]. We’re here to help within 1–3 days of your request.